Below is a selection of frequently asked questions.
Q Do you service instruments.
Answer Of course we do. Our service is second to none. Our friendly and knowledgeable service engineers are available to answer your questions 24/7 via email at service@camspec.eu. See our Support page
Q What is your warranty period
Answer All instruments are guaranteed for 12 months from date of despatch. The warranty does not include consumables such as lamps or cells.
Q Why should I buy from CamSpec
Answer Quite simply Quality.
Q Is CamSpec an ISO 9001:2015 registered company.
Answer Yes we have been ISO registered with NQA since 1993.
Q Do you calibrate the instruments to International Standards
Answer Yes all instruments are calibrated to International Standards.
Q Do you offer an S.P.F. system.
Answer Yes we manufacture an M550 S.P.F. which is a complete Sun Protection Factor system.
See our SPF system
Q Do you offer an ISO 11664 CIE 15 colour system
Answer Yes we manufacture a system using either the M550 or M501 spectrophotometer.
See our M501 M550 systems
Q Do you offer IQ/OQ/PQ
Answer We carry out Installation qualification, Operational qualification and Performance qualification for any instrument.
Q Do you supply Standard reference material for testing the instruments.
Answer Yes, we have wavelength, absorbance, stray light and resolution standards
See our UV-Vis standards
Q Do you manufacture an instrument that can be used with long pathlength cells.
Answer We do 4 cell changers to fit the M107, M108, M508, M501 and M550. They are available in 10mm, 40mm, 50mm and 100mm pathlength configurations.
See our Spectrophotometer cell changers
Q Do you manufacture an instrument that can be used with test tubes.
Answer The M105 and M106 models come as standard with a test tube adaptor, all of our other instruments can have test tube adaptors fitted. See our Test tube holder for 10mm to 25mm test tubes
Q Do you supply matched spectrophotometer cells.
Answer Yes, we can supply cells matched to a code number.
Q Do you manufacture a True Double Beam Spectrophotometer.
Answer The M550 model is a true double beam UV-Vis spectrophotometer.
See our Model M550